Refund policy

Refund Policy – MUND

At Mund, we’re confident you’ll love how our formula makes you feel — but we understand it may not be for everyone. That’s why we offer a 60-day money-back guarantee for first-time customers trying Mund.

Our 60-Day Guarantee

If you’re not happy with your experience, you may request a refund within 60 days from the day your product arrives at your door. To be eligible:

  • You must be a first-time customer, limit one refund per household

  • Refunds apply to one Mund pouch

  • The guarantee applies only to your initial order and does not apply to subsequent orders or subscription renewals

  • If your first order includes multiple pouches of the same product, the guarantee applies to one pouch only. Any additional pouches from the same order are not eligible for a refund, even if unused or unopened

  • Shipping, handling, and admin costs are non-refundable

How to Claim Your Refund

  1. Email us at cs@mundhealth.com within 60 days of delivery.

  2. Include your name, order number, shipping address and request for money back guarantee including any relevant information.

  3. We’ll asses your refund request and if approved, your refund will be processed to the original payment method.

Important Notes

  • This guarantee is only valid for purchases made on www.mundhealth.com

  • We do not offer refunds on subscription renewals, or second-time purchases

  • The guarantee does not apply to purchases made via retail stores, Amazon or third-party sellers

  • All refund requests are reviewed on a case-by-case basis and are approved at the sole discretion of Mund. We reserve the right to decline any refund request that appears to be fraudulent, abusive, part of a coordinated or repeated pattern of claims, or otherwise made in bad faith or as part of a malicious attempt to exploit this policy.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with a clear photo of the issue. We will send a replacement at no additional cost. If we are unable to provide a replacement, we will issue a full refund for the affected item.